FAQ
Frequently Asked Questions
Products
Q: What is the quality of the products you sell?
A: All of our butt plugs and anal plugs are made from premium, body-safe materials, crafted by trusted American manufacturers. We ensure every product meets the highest standards of quality and safety.
Payments & Security
Q: Is my payment information secure?
A: We take your security very seriously. ButtPlugLovers.com uses SSL (Secure Sockets Layer) to encrypt and protect all of your data during transactions. Additionally, our store is monitored and protected by Shopify and McAfee Security systems to ensure your peace of mind.
Q: What forms of payment do you accept?
A: We accept PayPal, Mastercard, Visa, and American Express (Amex).
Q: What currencies do you accept?
A: We accept all major currencies, but all prices are listed in US Dollars (USD). If paying in a different currency, use our currency converter to determine the approximate cost.
Q: What will appear on my bank statement?
A: Your purchases will appear as "Ross'Co" on your bank statement, ensuring discretion.
Shipping & Returns
Q: Where do you ship from?
A: All our products are shipped from California, USA.
Q: What is your return policy?
A: We accept returns of unused and unopened products with a return authorization number. Please note that returns are subject to a 20% restocking fee.
Q: What if I receive a defective product?
A: If you receive a defective product, we will replace it free of charge within 30 days of purchase.
Q: How discreet is your shipping?
A: All orders are shipped in plain, discreet packaging to protect your privacy.
Q: What shipping carriers do you use?
A: We use USPS, UPS, and FedEx for shipping our products.
Q: Do you provide tracking information?
A: Yes, we provide a tracking number and a tracking URL via email as soon as your order has shipped.
Q: How fast is your shipping?
A: We offer extremely fast shipping, typically within 2 business days. Orders are processed within 24 hours on business days.
Q: Where can I find more information about your shipping rates?
A: Please visit our Shipping & Delivery page for detailed information on our shipping methods and pricing.
Account & Login
Q: How do I create an account?
A: Click here to create your personal shopping account at ButtPlugLovers.com.
Need More Help?
Q: What if I have more questions?
A: If you have additional questions, feel free to contact us at info@buttpluglovers.com. Our team is here to help!
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