Shipping & Returns
BPL Shipping
Why Choose Our Shipping?
Free, Extremely Fast 2-Business-Day Shipping
All orders qualify for free, extremely fast 2-business-day shipping anywhere in the USA.
Discreet Packaging
Orders ship in a plain, discreet box to protect your privacy.
Plain Packing List
A simple packing list is included without pricing or brand name on the slip or inside the package.
Order & Shipping Emails
You’ll get an email when your order is processed and another with tracking once it ships.
Easy Tracking
Track your order directly from the link in your shipping email.
High Fulfillment Rate
We maintain a high fulfillment rate (≈96%) to ensure fast and reliable delivery.
Backorders
In the event of a backorder, items will ship as they become available at no additional shipping charge. Please allow 1–2 weeks for delivery. For details or to cancel, email info@buttpluglovers.com with your order number.
BPL Return & Refund Policy
Last updated: November 9, 2025
Returns — Eligibility & Window
30-Day Window: You may request a return or exchange within 30 days of delivery. After 30 days, we cannot offer a refund or exchange.
Condition: For health and hygiene reasons, intimate items must be unused, with all factory hygiene seals/tamper-evident seals intact, in the original packaging, and in resalable condition. Opened, used, or soiled items cannot be accepted.
Non-Returnable Items
- Opened or used intimate items (any product that contacts the body once unsealed).
- Consumables: lubricants, toy cleaners, batteries, etc. once opened.
- Gift cards and digital products.
- Items marked Final Sale or Clearance – non-returnable at the time of purchase.
How to Start a Return (RMA Required)
- Verify eligibility (see above) and ensure all hygiene seals are intact.
- Email Customer Care Assistance at info@buttpluglovers.com with your order number, item description, and reason for return.
- We will issue an RMA (Return Merchandise Authorization) with return instructions and the correct warehouse address. Unauthorized returns without an RMA cannot be accepted.
- RMA is valid for 14 days from issuance. Please ship within this period and provide the tracking number if requested.
Note: Failure to follow the RMA instructions may delay processing or result in refusal of the return.
Fees, Shipping & Responsibility
- Restocking Fee: All approved returns are subject to a 20% restocking fee.
- Return Postage (All Returns): You are responsible for return shipping costs. Shipping costs are non-refundable.
- No COD: We cannot accept cash-on-delivery returns.
- In-Transit Risk: Use a trackable service and consider shipping insurance for items over $75. We are not responsible for returns lost or damaged in transit.
Damaged or Defective Items
Damaged in Transit: Please contact us within 48 hours of delivery with photos of the packaging and item so we can assist with a carrier claim and replacement.
Defective Items: If your item is defective, contact us within 30 days of delivery with photos/video and your order number. Upon verification, we will offer a replacement of the same item (subject to stock) or an exchange/store credit.
Refunds — Processing Time & Method
After your return is delivered to our warehouse and passes inspection, we will process the refund to your original payment method within 2–5 business days. Your bank/card issuer may take an additional 3–10 business days to post the credit. Where applicable, refunds are issued minus the restocking fee.
Exchanges
Exchanges are available within 30 days for items that are defective or damaged. In your email include your order number, item description, and photos/video of the issue. Depending on stock, we may ship a replacement or provide store credit/refund after inspection.
Undeliverable or Refused Packages
If a package is returned to us as undeliverable or refused, we can reship (additional shipping may apply) or treat it as a return per this policy after receipt and inspection.
Need Help?
Our Customer Care Assistance team is here to help: info@buttpluglovers.com